Unified Communications

Give your employees the power to communicate and collaborate more productively; give them CallXpress from AVST. With its advanced voice mail, call processing, unified messaging, fax, notification and speech-enabled capabilities, your workforce will never be out of touch  with each other or your customers. That's because CallXpress lets them receive and respond to messages anytime and anywhere. If your company is looking to reduce costs, increase efficiency and stay connected to your customers, then CallXpress is exactly what you need.


CallXpress Brings It All Together So You Can

...Be More Responsive To Your Customers

Quick, responsive customer service requires advanced technology. CallXpress gives you that edge with three important features:

Advanced Voice Mail

At the core of CallXpress is an advanced voice mail system that answers your calls when you can't. Your personalized messages can let callers know if you're on another call, away from your desk or out of the office. It can also route customers to self-service applications when you can't talk to them in person.

Automated Attendant

With our automated attendant, any information stored in a database can be spoken or faxed to your customers via Interactive Voice Response (IVR). So instead of getting a busy signal or being put on hold, your customers have automatic access to accurate information, 24 hours a day allowing you to increase customer satisfaction without increasing staff costs. And that leads to long-term, profitable relationships with your customers.


Message Notification

Never miss another urgent call or message, no matter where you are. With CallXpress Message Notification, when a new message is received, an alert is sent right to your pager, telephone, mobile or any SMS-capable device. Choose how you'd like to be notified via a daily message reminder, immediate message or SMS notification  and even set up filters based on a specific sender or message type (voice, fax or e-mail).

...Stay In Touch While On The Go

With CallXpress you can manage your voice, fax and e-mail messages from any location at any time via laptop, telephone, cell phone or the Internet. On the road to your next appointment? No problem. Just pick up your mobile device, follow the simple touch tone or voice commands and, using text-to-speech technology, CallXpress gives you instant access to all of your messages  even e-mail and fax messages.

...Accomplish More In Less Time

Speech-Enabled Personal Assistant

Being out of the office doesn't have to mean being out of touch. Using the very latest state-of-the-art speech recognition technology, the CallXpress Speech Server acts as a personal assistant, directing your calls to you wherever you are  at your desk, in your car or at your home office.

Your speech-enabled personal assistant also lets you retrieve, respond to and create new e-mail messages, retrieve Microsoft Exchange contact numbers, place outbound calls, put calls on hold, receive multiple inbound calls, and schedule meetings all on a single call. And with the built-in directory service, you can call coworkers without looking up their extensions or waiting for an operator to direct your call. You simply speak the name of the person you wish to call, and the CallXpress Speech Server connects you for real-time collaboration.

Unified Messaging

For even greater productivity, all of your messages voice, fax and e-mail appear in your Microsoft Outlook Lotus Notes or other IMAP4-compatible e-mail box. Messages can be prioritized easily and accessed in any order. No longer will you have to dig through all your voice messages just to get to the important ones. The end result: less time managing your messages and more time acting on them.

Your global employees can take advantage of the mobility features of CallXpress, because it supports multilingual text-to-speech. CallXpress desktop clients are available in Danish, Dutch, English, French, German, Italian, Norwegian, Spanish, Swedish and Finnish.

NotifyXpress

This broadcast notification application seamlessly leverages CallXpress where outbound calls are placed on the voice ports. NotifyXpress helps strengthen customer relationships by proactively reaching out and providing information that they value. This could be anything from appointment reminders to schedule changes to emergency message notification. You can even personalize the information by customer.



2007 was the year that Unified Messaging, also known as Unified Communications, finally "arrived". Most companies now utilize UM in one format or another. UM's primary benefit is enhanced communication options resulting in higher service levels and increases in user productivity. Team One Solutions are experts at designing, implementing and maintaining UM systems and platforms. Because there are so many flavors of UM it is vital that the business processes, revenue goals and human factors of your unique situation is considered before making a UM purchase or attempting to deploy a UM solution. We know that you want the benefits of UM and that you want it work "like it is supposed to". Team One delivers on the promise, we are different by choice. We have included background information for you regarding the UM flavors that we sell and service directly below. If you have any questions or would like one of our consultants to prepare a customized UM solution for your firm, contact us and we will get started today.



Unified Messaging

The ShoreTel system provides a complete messaging solution including voice mail and automated attendant, along with unified messaging desktop tools for users. The solution scales seamlessly up to 10,000 mailboxes, which can be centralized or distributed across a network on standard servers.

Key Benefits Improved Communications

With a unified messaging infrastructure for all sites, employees communicate faster and easier, helping boost business performance. Voice mail and automated attendant services can be centralized at the main site or distributed throughout the network - even when there are multiple sites. Therefore, all users are on a single system, enabling seamless reply, forward, broadcast and distribution list access. And with a desktop tool for unified messaging for all users, features become usable rather than hidden behind cryptic telephone keypad sequences. With features like Find Me, Call Handling Modes and Message Notification, mobile employees can stay in contact with other employees and customers while on the road.

Seamless scale without port and disk limitations

ShoreTel voice mail and automated services run on standard servers distributed across your IP network. Traditional "port" limitations have been removed and "storage" is limited only by the size of the hard disk. Gone are the days of paying for "ports" and "hours" of voice mail.

Reliability through distributed architecture

The ShoreTel system distributes voice mail and automated attendant to servers across the network. In the event of a WAN outage, the remote voice mail will continue to operate without interruption. In the event a remote voice mail server fails, calls will be automatically routed to another server to ensure the calling party reaches his or her intended party or is able to leave a message.

Key Features

Voice Mail

The ShoreWare Voice Mail service is provided as a standard for all users. It requires no additional hardware, consumes no ports, and storage is limited only by the size of the server hard disk. In multi-site configurations, voice mail servers can be distributed at larger locations to provide survivable voice mail as well as save valuable WAN bandwidth. The voice mail system supports up to 10,000 mailboxes and features multi-lingual support for US English, UK English, Spain Spanish and France French.

Unified Messaging

The ShoreTel system provides integrated messaging for any PC desktop, as well as unified messaging with Microsoft Outlook. This includes voice mail messages delivered to your inbox, directory dialing using your contacts, contact screen pop, and calendar integration. Voice mail messages are stored in the industry-standard WAV Audio for Windows format, allowing you to play them on multimedia PCs, attach them to email messages or embed them in other documents. The ability to disperse voice mail messages to a group of people simultaneously ensures that the right people are alerted about issues and enhances customer responsiveness and service.

Find Me

The powerful Find Me feature allows calling parties the option find you on your cell phone, if you so desire. Only when you do not answer your cell phone is the call routed back to your voice mail for the caller to leave a message.

Call Handling Modes

With a wide array of call forwarding and personal greeting modes, any organization can present a highly professional image. Users can easily program customized responses to meet their individual needs. With just a mouse click, they select from an array of call handling options to manage incoming calls when they are in a meeting, working from home or out of town. Users can customize their own greetings, forward calls to another number, specify how quickly voice mail picks up a call, and be notified when a voice mail message is received.

Message Notification

Using the message notification feature, users can be notified via email, cell phone or pager when a message has arrived, eliminating time wasted in continually calling to check for new messages.

Automated Attendant

The ShoreWare Auto-Attendant service provides 24-hour automated call answering and routing to improve service and enhance your company's image for inbound callers. Outgoing prompts can be customized and linked to the time of day and/or day of the week. Individual groups, like technical support and sales organizations, can have their own menus with unique greetings and options. Like the ShoreWare Voice Mail service, the ShoreWare Auto-Attendant service also consumes no physical ports and can be distributed at larger locations to save valuable WAN bandwidth.


UC for Business (UCB)

This product is perfect for Small- and Medium-size Businesses (SMBs) that want a low maintenance solution.

   * UCB. Streamlined and easy to use client that is optimized for the Small to Medium Business market. The solution integrates contact center functionality with Unified Messaging, Rich Presence, mobility and desktop telephony applications. .
   * Voice.  All unified communications applications are tightly integrated with NEC’s VoIP servers and voice switches.
   * Mobility.   A mobility client solution extends feature-rich enterprise telecommunications to mobile devices, including full-featured messaging, access to the corporate database, collaboration and dual-mode functionality which reduces the number of cell phone minutes consumed.
   * Consulting.  With NEC consulting, you can add NEC Unified Communications to your existing office system with maximum benefits and a minimum integration concerns.  Our experts can take the worries off your plate.

        
Unified Messaging Platform

NEC/Active Voice's UM8500 and Kinesis® Unified Messaging System 3.0 provides advanced messaging capabilities for enterprise organizations. Kinesis allows you to access your messages through the telephone or computer, providing powerful desktop and call control functionality. Capabilities such as failover, replication, redundancy and geographically dispersed clustering provide for unprecedented business continuity.

Kinesis is for YouKinesis is for companies that are looking for a scalable, reliable Microsoft Windows®-based unified messaging solution that fits into their Exchange environment. Kinesis is ideally suited to meet the needs of companies that:

   * Experience heavy message traffic and need a single point of access for all voice, video, fax and e-mail
   * Have mobile employees who need access to e-mail and schedule information while traveling
   * Have employees or users who share physical telephone extensions, but need individual mailboxes
   * Have, or intend to implement, IP telephony
   * Have larger, more complex telephone systems with many advanced features and specific integration requirements
   * Have branch offices that are distributed across several time zones
   * Need maximum growth capacity for both incoming calls and number of users

Businesses Face Many Challenges

   * Managing communications affordably for a large number of users
   * Making the most of your valuable IT and telephony department resources
   * Communicating effectively between departments and office locations
   * Implementing communications solutions that can grow with your business
   * A growing mobile workforce

Active Voice Provides the Solution

   * Increase productivity and improve response times with a single point of access for all messages
   * Manage messages from the road using the latest text-to-speech technology
   * Save money and simplify your infrastructure by using a single directory for all messaging systems
   * Leverage existing IT knowledge and Microsoft certifications
   * Protect legacy communication system investments while transitioning to IP telephony
   * Expand your communications network as your company grows

New Kinesis 3.0 Features

   * VideoMail: Easily capture video and audio to create visually rich messages. User can create a video with a camera or record animated screen captures as part of the e-mail message, or both! Integrated with the Unified Messaging system – allows retrieval from e-mail system or via standard phone. Compressed file sizes allow ease of distribution, low impact to networks, and fast message delivery.
   * ViewCall: Provides desktop call control and visibility of live incoming calls with simple non-intrusive control panel. With the new UI design users can quickly select from multiple actions or greetings to optimize the caller’s experience, and minimize screen intrusion for user.
   * Find Me Follow Me: Powerful new set of functions that allow: multiple greetings per subscriber, Microsoft Exchange calendar based greetings and call routing Scenarios based on: Exchange calendar status, Schedule, applicable time periods. Action policies such as: call transfer, play greeting, take message, auto-copy message and more.
   * ToolStudio: Includes tools that facilitate efficient system maintenance and troubleshooting such as: System Info, Database check, Exchange maintenance, Live Web Update, SMTP administrator notification, VM Stream Check, and more!

Feature EnhancementsActive Voice offers several optional feature packages to enhance your Kinesis system, including:

   * Visual Messaging: Access and manage messages using a familiar e-mail interface
   * Text-to-Speech: Listen to e-mail messages over the phone
   * Clustering: Handle hundreds of caller simultaneously with linked Kinesis servers
   * Networking: Link multiple Kinesis systems into a single network
   * Fax: Manage fax messages using third-party fax integration
   * Multiple Conversations: Select among three telephone menu interface options
   * System Languages: Choose among six supported languages

 
 NEC AD 64 and Repartee®

NEC/Active Voice's  AD 64 and Repartee® Unified Messaging System provides small and mid-size businesses flexible message management from the desktop, telephone or Internet. Whether you're in the office or on the road, you can increase responsiveness by accessing your voice, fax and e-mail messages from one convenient inbox and by handling real-time calls as you receive them.
Repartee is for You

Our Repartee product allows you to enjoy the freedom of mobility while knowing you are always in touch with your communications. Repartee is ideally suited for companies that:

   * Have more than 25 employees
   * Experience heavy call and fax volume
   * Have a mobile workforce that needs to stay in touch while away from the office
   * Have complex telephone systems with advanced features and very specific integration requirements
   * Are a multi-site company with several branch offices and networking requirements
   * Need maximum growth capability as the organization expands

Businesses Face Many ChallengesBusinesses today face many challenges, including:

   * Staying ahead in a highly competitive world while keeping costs low and productivity high
   * Effectively managing the influx of voice, fax and e-mail messages received every day from disparate systems
   * Responding quickly to urgent requests from customers and colleagues

Active Voice Provides the SolutionActive Voice's Repartee Unified Messaging solution can help you:

   * Increase productivity by spending less time managing messages and more time acting on them
   * Provide fast, dependable customer service by prioritizing messages in any order
   * Manage messages from the road using simple and intuitive speech commands
   * Communicate effectively with colleagues overseas or in subsidiary offices
   * Expand your communications network as your company grows

Feature EnhancementsActive Voice offers several optional feature packages to enhance your Repartee system, including:

   * Visual Messaging: Access and manage messages using a familiar e-mail interface
   * Speech Recognition: Navigate your mailbox using intuitive speech commands*
   * Text-to-Speech: Listen to e-mail messages over the phone
   * Hospitality: Impress guests with personalized greetings and automatic wake-up calls
   * Networking:  Link multiple Repartee systems into a single network
   * Fax: Preview, print or redirect fax messages from the privacy of your desktop
   * Multiple Languages: Choose among over 20 supported languages

Brand New Features Include:

   * Accessibility to voicemail via RSS Feeds
   * Retrieval of voicemail, fax and e-mail from any communication device using Microsoft® Outlook, iGoogle or Apple® iTunes
   * Accessibility of VideoMail via YouTube
   * ActiveSuite Client Applications
   * Smartphone PDA support